Returns, Refunds & Exchanges

If you’re not happy with your purchase, you may be eligible to return or exchange the purchase subject to the conditions below.

 

If you return or exchange your purchase at Verlas.com within thirty (30) days after you receive your purchase, you will receive a refund for the full purchase price of the product. We will credit your original payment method, excluding delivery charges, within three weeks of receiving your return. All returned purchases must be in original condition (unworn, untagged, and unaltered & should not have any missing parts) and accompanied by the original packaging, certificates, warranty documents and instructions. There will be no charge for return shipping across the US (except Puerto Rico).

 

If you return or exchange your purchase at Verlas.com after the first thirty (30) days but within sixty (60) days after you receive your purchase, you will receive a Verlas Credit for the full purchase price of the product. All returned purchases must be in original condition (unworn, untagged, and unaltered & should not have any missing parts) and accompanied by the original packaging, certificates, warranty documents and instructions. You will be responsible for the cost of return shipping.

 

We can accept returns for engraved jewelry. If you return or exchange your engraved jewelry purchased at Verlas.com within sixty (60) days after you receive your purchase, you will receive a Verlas Credit for the full purchase price of the product. We will provide your Verlas Credit, excluding delivery charges, within three weeks of receiving your return. All returned purchases must be in original condition (unworn, untagged, and unaltered) and accompanied by the original packaging, certificates, warranty documents and instructions. You will be responsible for the cost of return shipping.

 

Verlas.com does not accept any returns after sixty (60) days after purchase. If a purchase product is under warranty you may be eligible for a Buyback or Upgrade. All warranty purchases are final sale, non-transferrable to other products, and non-refundable. All Verlas Credits must be used within one (1) year of receipt.

 

Preparing Your Return

To return a shipped item to Verlas.com, please follow these steps (they're also on your packing slip).

 

- Indicate the reason for your return in the Return Reason column on the packing slip next to the item you're returning.

- Include the packing slip and all original documents in the package.

- If provided for a return within thirty (30) days, put the pre-printed return label on the center of the box.

- If provided for a return within thirty (30) days, Ship your package pre-paid and insured for the full purchase price of the product.

- If returning purchase after thirty (30) days but within sixty (60) days, you will need to arrange returns with a common carrier (for example with the post office, UPS, DHL, FedEx, etc.)

- Your packing slip MUST accompany the return.

- All returns will be inspected by our quality assurance team before we can process a refund. Upon receipt, Verlas.com inspects every product to ensure it is unworn, untagged, unmodified from its original form and no piece is broken/missing.

- Mail your return to the following address: 404, Fifth Avenue, 6th Floor, New York, NY 10018

 

Verlas.com isn't responsible for merchandise that's not received or not returned in accordance with these terms.

 

Questions about your order? Reach out to orders@verlas.com.